Leading monitoring providers have integrated advanced Jabra Engage call data into their solutions, enhancing their value with a clearer view of the customer experience. The Jabra data includes agents’ background noise, cross-talk and silence during calls, enabling you to pinpoint and address specific issues.
With Engage 50 II’s specially engineered speakers, optimized for speech clarity, frustrations are eased, and calls are more productive. Bringing crystal clear sound quality to every call, BalancedVoice™ will also automatically process the sound to be clear and crisp.
Hearing protecting technologies, including: IntelliTone 2.0™, which keeps average noise exposure at a safe level; PeakStop™ 105 dB, which prevents sudden loud noises; BalancedVoice™, which processes the incoming sound for clearer calls
Connecting with your customers is a walk in the park with Engage 50 II. The headset plays well with all leading contact center and Unified Communications (UC) platforms, and even has integrated call control for the likes of Amazon Connect, Genesys Cloud CX, and NICE CXone, when used with the control unit accessory. With a UC variant certified for platforms like Google Meet and Zoom, and another for Microsoft Teams, you can enjoy seamless and stress-free customer interactions across the board.
Customizable buttons on the (optional) call control unit can be integrated with your contact center and Unified Communications (UC) platforms, allowing you to easily perform everyday actions – like calling your supervisor for help –with a few simple taps.>p>