We will accept returns on products ordered from our website provided that the return is made within thirty (30) days of shipment with valid proof of purchase, and that the product is returned in its original condition. All returns are subject to a 20% restocking fee, and any credit issued will be less the original shipping and handling costs.
Damaged goods must be reported to us within two (2) business days to be eligible for replacement.
Products that are designated on our website as final sale or non-returnable are not eligible for return.
To return products, click on “Account” at the top right of our web page. Then, under the “Orders” tab, click on “Return Items?” which is located below the status of your order. You can also click on the order and click “Return” under the “Actions” section on your order (NOTE: the return buttons will not be visible for your order until it has shipped). Next, select the quantity of each item you would like to return, the reason for the return, the return action, and provide any comments regarding the return that may be helpful. Lastly, click “Submit Return Request” to transmit your request to our Customer Care Specialists.
After you have submitted your return request, a Customer Care Specialist will email you an RGA (Return Goods Authorization) document. This document will include two (2) pages. The first page is a label to be attached to the outside of the package you are returning (NOTE: this is NOT a prepaid shipping label). The second page includes item return information, and should be placed inside the box prior to shipping. You are responsible for all shipping and handling charges on returned items, and you bear the risk of loss during shipment; therefore, we strongly recommend that you fully insure your return shipment against loss or damage, and that you use a carrier that can provide you with proof of delivery for your protection.
It typically takes three (3) business days for an RGA (Return Goods Authorization) to be generated by our distribution facilities once we receive your request. After the distribution facility has received and inspected your returned material, it typically takes up to fifteen (15) business days to issue credit. Credit will be issued to the original payment method used on the purchase.
For defective returns, please refer to the manufacturer’s warranty included with the product or as detailed in the product’s description on our website.
The Cook & Boardman Group and its distribution facilities reserve the right to issue or deny credit on a case-by-case basis. This return policy is subject to change without notice.